Join BetterVu at CPA Canada's THE ONE Conference this September for insights on Effective Labor Planning.
Are your planning efforts focused on the right things? Labour represents or drives over 75% of costs for most services organizations and can have the largest impact on the ability to meet organizational goals. Planning for labour - the right level of headcount by role, at the right time and place - is a critical capability for effective performance management. In this session, you will learn how innovative organizations across a range of industries are dynamically planning for labour across a variety of staffing types: retail and customer service, call centres, and operations, with the goal of optimizing costs while meeting customer expectations and service level commitments, under multiple planning scenarios.